Case Study: Hotel Shift Management

hotel employee scheduling system review

Smart Scheduling for Hotel and Hospitality

SwipeClock helps hotel improve their bottom line with streamlined scheduling and more efficient time and attendance tracking.

Contact SwipeClock for information regarding Workforce Management Suite The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they rely on a diverse workforce to manage a wide range of guest requests at every hour of the day.

To keep an otherwise chaotic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to unexpected overtime. With their reputation resting squarely on their ability to serve patrons with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; improve customer service without increasing labor costs.

Formidable Workforce Management Challenges

The management staff had been struggling to find an employee timekeeping and scheduling system that eliminated understaffing, could be adjusted on the fly, kept all parties apprised of scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll processing service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, managers needed accurate data to design scheduling strategies that eliminated waste while maintaining a superior standard of service for their guests.

Bayside needed a hotel employee scheduling solution that would meet scheduling targets while providing greater flexibility for team members and less busy work for supervisors.

Time and Attendance Made Easy With SwipeClock

hotel employee scheduling system review The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature considerably reduces missed and duplicate punches, time card accuracy has improved substantially.

TimeSimplicity Cleans up the Scheduling Mess

TimeSimplicity has significantly upgraded the scheduling process for Bayside managers and employees. It offers supervisors smart tools for straightforward, hassle-free scheduling and enables staff members to take over many tasks previously done by managers. Bayside managers are amazed at how simple it is to design, save, and change recurring schedules.

SOLUTION — Workforce Management Suite

  • TimeSimplicity for streamlined scheduling and mobile coordination.
  • TimeWorksPlus for integrated time and attendance tracking.
  • Mobile access provides employee access and management control.

Employees and management enjoy the automation and centralization of scheduling operations. Employees place schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity informs the staff member; eliminating endless phone calls, texts, and emails.

TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and improved staff efficiency.

Employee hours are controlled with customized system warnings and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling accuracy.

Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, curtail labor costs, and maintain regulatory compliance.

Contact SwipeClock for information regarding Workforce Management SuiteUPGRADE TODAY

SwipeClock offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.

Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.

How much can you save? Check our SwipeClock ROI Calculator.

We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.