An upscale day spa doesn’t just sell hot stone massages and detox scrubs, they sell an experience—a refuge from the tension of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the optimal spa experience. To maintain a serene setting, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing visitors because staff scheduling confusion and just-under-the-surface employee job frustration detracted from what was supposed to be a calm, nurturing environment.
The scheduling system was about as outmoded as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When patrons cancelled or rescheduled, or a staff member got sick, she erased and re-adjusted. She would try to text the staff whose shifts were poorer, but sometimes she got distracted and forgot—and even when she remembered, they frequently didn’t get the texts in time. (The twenty-five team members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an advanced scheduling solution to tame the chaos and restore an atmosphere that would let employees attentively serve their visitors. The owner gave the manager a budget and directed her to research and select the one she thought was most appropriate for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to carry out thorough due diligence with this important organizational process upgrade, the manager carefully compared functions of the leading systems and saw many demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most economical.
Solution — Workforce Management Suite
TimeSimplicity for automated day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to build schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as handily as full time staff members. She doesn’t need to remember to text staff members whose shifts are changed because the system sends notices automatically. That feature alone is a real game-changer and has revolutionized the company culture.
Job Satisfaction Restored
The system is cloud-based, so all personnel can view the schedule anytime from a mobile device. Job codes ensure that the staff members with the needed certifications are scheduled appropriately. Everyone values the time card self-management tools that enable staff members to check time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.
SwipeClock proudly delivers the ultimate tool for expedited spa/salon employee scheduling. If you own a spa or salon, we invite you to set up a demo of Workforce Management Suite.
SwipeClock offers WorkforceHUBÂ, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and business.
WorkforceHUBÂ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUBÂ is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our SwipeClock ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.